What should I do if my order is damaged or parts are missing?

When your products are delivered, please open the packaging while the driver is still there. You can request that the driver wait while you unpack your merchandise. If there are any damages, PLEASE NOTE CLEARLY ON THE BILL OF LADING what the damages are (or how many pieces are missing), and please contact Tablebases.com’s Customer Service Team at 1-800-258-2320 so we can ensure that the problem will be promptly resolved. If no damages are noted on the Bill of Lading, Tablebases.com cannot be held responsible for future damage claims. Orders shipped via UPS Ground or FedEx may not have a Bill of Lading, in those cases, please contact customer service within 10 days of delivery. All of our merchandise ships out in new and perfect condition and is signed out as so by the drivers upon pickup from our facilities.

All claims or damaged, missing or incorrect merchandise must be reported to our customer service team within 10 days of delivery. In order to receive a replacement, you must retain the original packaging, and you must send photos of the damaged products as well as the packaging. If shipping to a freight forwarder or storage facility, please make sure the facility inspects your shipment before forwarding to another location. If you re-ship your items to another location beyond the original delivery destination, Tablebases.com will not honor any requests for replacements.

Tablebases.com may request that you return damaged or incorrect merchandise, in which case, the items must be returned within 30 days. Tablebases.com will arrange to replace or repair your merchandise immediately. We do not wait until a claim is filed. Claims usually take 3-4 weeks to process, and your satisfaction is too important to us to wait that long to take care of your problem. We FIRST take care of you - the customer, and then we deal with the claims. Tablebases.com will request that you email some pictures of the damaged goods and packaging, so please snap some photos as soon as you realize any damages. This helps us with our claims with the carriers. Please hang on to the packing material originally used to help with the claims process.